Our small team at HerbalView take great pride in our customer service and care. Customer satisfaction is our top priority and we will do our utmost to ensure the quality and professionalism of our service. We will notify you of any delays or problems with your orders should they arise, and we are here to answer any questions you have regarding your purchase or a potential order.
Herbalview.com aims to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party. Full stop.
How we gather information from users
How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase. Like most Web sites, HerbalView.com also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site.
As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site’s features according to your preferences.
What we do with the information we collect
Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone. Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually.
We may use Personally Identifiable Information collected on HerbalView.com to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by HerbalView.com and other topics we think you might find of interest. Personally Identifiable Information collected by HerbalView.com may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases.
Affiliated sites, linked sites and advertisements
HerbalView.com expects its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame on a HerbalView.com page, certain content that is actually created or hosted by a third party. Also, through HerbalView.com you may be introduced to, or be able to access, information, web sites, features, contests or sweepstakes offered by other parties. HerbalView.com is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party.While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. HerbalView.com does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties.
Children
HerbalView.com does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe HerbalView.com has any information from or about anyone under 13, please contact us at the address listed below.
HerbalView
6 Forestry Houses.
Kintessack, Forres
IV362TG SCOTLAND
Shipping
All of our orders are generally posted within 3-5 days. We recommend that if your order is above £20, you select "standard tracked" as your postage option, to ensure the safe tracking of your item until delivery.
Returns
If you feel that the item you purchased was not as described or has been damaged during delivery, we accept returns and will refund the purchase amount providing that the bottle's seal has not been broken.
If this is the case, please return the item to the following address, including a note detailing your name and address and reason for return:
HerbalView
6 Forestry Houses
Kintessack
Forres
Moray
IV36 2TG
SCOTLAND
United Kingdom